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Support policy

Thank you for considering PocoThemes for your theme development needs. We look forward to working with you and helping you bring your online presence to life.

What Is The Support Time ?

At our company, we take pride in carefully reviewing and manually checking all emails we receive. However, the support response time may vary based on the number of support tickets and the nature of the request.

  • Support Time:Monday – Friday 09:30 am to 6:30 pm (GMT+5.30
  • Response Time:24 Hours – 48 Hours
  • Timezone: GMT+5:30 , and we ensure that we never leave a customer unresponsive.

If you submit a support ticket over the weekend, please be patient, and we will assist you with the highest priority early next week. We appreciate your patience.